Returns & Exchanges

At Kuradashi, we are committed to reducing food waste and providing high-quality products. Due to the nature of our food items, we generally do not accept returns unless the product arrives damaged or is incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage or discrepancies compared to your order confirmation.

• 2.
  Contact Support

  If you receive a damaged or incorrect item, email our support team within 7 days of delivery with your order number and clear photos of the issue.

• 3.
  Evaluation Process

  Our quality assurance team will review your request and the provided documentation to determine if the item is eligible for a refund or replacement.

• 4.
  Resolution

  Approved claims will be processed within 5 business days, resulting in a original payment method refund or a replacement shipment at no extra cost.